Booklady6635 Posted April 1, 2010 Report Share Posted April 1, 2010 If I am successful on bidding on a Mini-Van am I guaranteed a Mini-Van when I arrive to pick up the vehicle or could it be substituted? Thanks for your help Link to comment
thereuare Posted April 2, 2010 Report Share Posted April 2, 2010 You're "guaranteed" a mini-van in so far as the car rental can guarantee such a vehicle.Let's assume the rental location has 10 mini-vans, 3 are scheduled to be available for your trip and you reserve it... one previous renter doesn't return the vehicle on time, another decides to drop it off at a different location, and a third is in an accident and taken out of service... what is the rental company to do? :) Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
Booklady6635 Posted April 2, 2010 Author Report Share Posted April 2, 2010 Thanks for your quick reply - if the mini van is not available do I have to take the substitution or can I cancel my HOTWIRE booking? Link to comment
thereuare Posted April 2, 2010 Report Share Posted April 2, 2010 If you're offered a compact then i don't see any issue... if you're offered a larger vehicle which would still meet your needs, it would become more of a 'gray area'. If for example you were given an Expedition (or whatever that HUGE GMC vehicle is) i suppose you could make the argument that you're not comfortable driving such a large car, and it make take a discussion with the rental company and/or HOTWIRE to meet some resolution, but the above scenario would with this particular car class would happen so infrequently i can't say how each company (HOTWIRE and the rental company) would handle it.If you reserved a compact and were given an intermediate because there were no more compacts, i don't think you would be able to get a refund... but given the 'specialty' class of a minivan there aren't too many other substitutions.Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
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