Priceline Hotel: 3* Melbourne (City Centre) Mercure Welcome Melbourne

[disfan168]

I was bidding for a 4* hotel in Melbourne, Australia; failed at $88; then got Mercure Welcome Melbourne @ $91.

I was shocked and disappointed. Although this hotel was shown as 4* on Priceline, all other websites such as Travelocity, Expedia, Hotels.com, travel.yahoo.com, sidestep, bookit, tripadvisor, etc. say it is 3-3.5 star; even the hotel's own website say it's a 3.5 star. So I called PRICELINE and asked for a refund; the first representative refused to make any corrections to the matter, but a second representative agreed to look into the issue.

Several days later, I noticed that Mercure Welcome was reduced to 3* from 4* at priceline's website, so I called PRICELINE again and got a full refund.

Hope my experience can help someone.

[thereuare]

Thank you for sharing your results with the board and helping us add this property to the Priceline Hotel List.

Glad to see you were able to get this resolved to your satisfaction.

If you need help with a new property for this stay feel free to start a NEW TOPIC.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

[disfan168]

Looking at Priceline's vacation packages in Melbourne, it looks like there are still other miscategorized 4* hotels (mostly from the Mercure chain):

- The Crossley Hotel

- Mercure Hotel Melbourne

- The Swanston Hotel Melbourne

So probably not a good idea to rebid for a 4* in Melbourne now.