Writer Posted December 9, 2008 Report Share Posted December 9, 2008 I sent the following to Priceline as I really don't like the idea of getting an off-strip hotel when bidding on the Strip Zones. I would like to bid on a hotel on the Las Vegas Strip using Priceline.However, your maps for the Strip include OFF-STRIP hotels such as theWestin - this place??? Really??? You call that four star??? -- and theTrump Hotel --- No Casino, no gambling and you call that 5* in Vegas???Really???Neither of these hotels are ON the strip. Why do your zones haveOFF-STRIP Hotels. Surely you must know that many of us who go to Vegaswant to be on the strip and only on the Strip. The Westin, TheTrump, etc. ARE NOT on the Strip.As a direct result of this bizarre map you use, I WILL NOT BID on LasVegas Hotels because I could end up OFF-STRIP. I will be happy to useHotwire because their Strip Zones are truly STRIP HOTEL ZONES. Priceline's Strip Zones are not.Just thought you should know that by having this horrible zoning policy,you are losing business.Fix your zones and I would be happy to bid using Priceline. Until then,I simply cannot as I am not going to be stuck paying and on strip pricefor an off-strip hotel. So, did they send me a helpful response? Well, you be the judge... Thank you for taking the time to send us an e-mail. We apologize for anyconfusion and understand that you would like to state that the maps forthe strip include off-strip hotels.The hotel chain examples listed on our site are provided to illustratewhat you might expect when choosing a certain Star Level frompriceline.com. We do indicate that the brands shown are only examplesand may not be part of the priceline program.You have two options when reserving a hotel room with us, and where yourhotel will be located is up to you.1) When you Shop and Compare for your hotel, you can actually choose thehotel you want to stay in - so you'll know exactly what your locationwill be! Locations are also grouped into different areas in case youdon't know exactly which hotel you'd like to stay in. Choose the areayou are interested in and we'll provide you with a list of hotels inthat location and the prices per night. Your savings may not be assignificant as Naming Your Own Price, but you'll still pay less and youwill tell us what hotel you want to call home for your stay!Please note that the areas presented for Name Your Own Pricereservations are not the same as those offered for our retail rates.2) When using the Name Your Own Price option, we've broken down manymajor cities into more manageable areas, and provided maps on ourwebsite indicating where each area starts and ends. Choose one or moreareas where you'd like your hotel to be located, and we'll search themfor a participating hotel at your desired star level willing to acceptyour price.If you see multiple areas for your city on our website, be sure tochoose as many as you can - this allows us to search more hotels andgives you the best possible chance of getting rooms at your price.Remember - your hotel can be located anywhere within the area(s) youchoose, and once hotel rooms are purchased they cannot be changed orcancelled - by us or by the hotel that accepts your offer.We thank you for the opportunity to assist you and hope you find thisinformation helpful.Sincerely,Pradeep C.Customer Service SpecialistI sent another email stating that they hadn't addressed my concern... Let's see if the robot has an answer ....If more people complain to priceline about this ridiculous zoning, maybe it will get changed. Link to comment
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