Priceline Hotel: 2* Missoula Broadway Inn and Conference Center

[lizzzys]

Initially bid $64 on a 2.5* hotel as I was noticing that others were getting hotels this time of year in Missoula at around this amount. There are no free re-bid zones in Missoula but I had read that someone else hit a 2.5* by re-bidding and adding a 2 star rating (they were upgraded to the 2.5*) Impatiently, I rebid $66 and added the 2* and held my breath.... it was accepted and I won the Broadway Inn Conference Center. There were no recent reviews to be found anywhere but I thought "how bad can it be if it's a conference center?"

The following is my personal opinion and experience.

Well... it was BAD!! Upon check in there was "something" going on. A group of guests were talking in hushed tones to a manager in the lobby and another staff member was speaking on the telephone to the police about something. Finally I just asked the clerk who was checking me in what was going on. He was reluctant to tell me but I demanded to know. Apparently one of the maids was caught going through one of the guests' purses in their room. Lovely. I finished checking in and went to our room on the second floor. The hotel does not have an elevator so we lugged our stuff up the stairs. The hallway carpets were stained and the whole place reeked of smoke. A few of the ceiling panels in the hallway upstairs were removed and a make-shift air conditioner was blowing through the hole. The room was equally as unattractive and definitely NOT in my opinion a 2* hotel. It was 1* at best. We were in Missoula on a shopping trip and I wondered how safe our goods would be while we were not in the room? I was also staying there alone with my 3 children. This combined with my feeling of complete unease about what had transpired at the hotel desk prompted my very first call to PRICELINE customer service and I'm happy to say that they did not let me down.

I went back to my car, dialed Pricline and explained everything that had happened. Priceline said they would contact the hotel and get back to me. I went back up to my room to collect all of my things. There was no way I was staying there regardless of the outcome with PRICELINE. They called me back a few hours later and said that the hotel was refunding my two nights' stay and Priceline would be giving me a full refund. They were exceptional. Truly. And I understand this is a "one time thing".

That left me without a hotel, which leads to my next post Priceline Missoula Holiday inn....

[thereuare]

Sorry to hear of your poor experience but glad to hear that you are happy with the way PRICELINE handled it.

Please try to post your wins as you receive them (so others who may be traveling to the same area on the same dates can benefit) and please use these PRICELINE and HOTWIRE links to begin your travel purchases.