canuckprof Posted May 16, 2008 Report Share Posted May 16, 2008 Got this but was both surprised and unhappy. So much so that I called HOTWIRE. First off, Days Inn doesn't list the business centre so I was sure I wouldn't get Days Inn but one of the other 2* hotels, all of which I would have prefered. The agent called the hotel and indeed they have a computer and fax machine. They have a printer that is "available" for customers. If that may mean a printer in their office a customer may use. It's interesting that today the feature shows up. Additionally, my final price was actually higher than booking directly. For that I loose the flexibility of direct booking. Hotwire's price is $59 while Days Inn is $64 but after fees and taxes, Hotwire is more expensive. Go figure.It's the first time I have really been disappointed with a HOTWIRE purchase. I will be calling Days Inn to confirm their amenities.Amenities - pool, breakfast, laundry, Internet and now... business centre Link to comment
thereuare Posted May 16, 2008 Report Share Posted May 16, 2008 Thank you for sharing your results with the board and helping us add this property to the Hotwire Hotel List.Sorry to hear you're disappointed with the results. Hopefully your stay will be better than expected... fortunately it's only for one nite and you can stay and 'move on'.In the future feel free to ask for help if there is a properyt you're unsure of.Please use these PRICELINE and HOTWIRE links to begin your travel purchases.Let us know your thoughts upon your return. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
canuckprof Posted May 16, 2008 Author Report Share Posted May 16, 2008 Forgot to mention that I did, as always, used the HOTWIRE link. It's not the end of the world that I got this hotel. It's not terrible but it irks to pay more and gain nothing in return. Live and learn. Link to comment
thereuare Posted May 16, 2008 Report Share Posted May 16, 2008 Thanks for using our HOTWIRE link.Glad to see you're taking the purchase in stride... i know it can be frustrating, but fortunately just a one nite stay. Not sure if Minot would be considered a "small town", but areas with mostly lower rated hotels, can often be tricky thru the opaque providers. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
canuckprof Posted July 10, 2008 Author Report Share Posted July 10, 2008 Dive. :) I arrived in Minot this evening and wanted to post my impressions before some unsuspecting traveller was subjected to this property or Hotwire's inflated rating. I won't bore you with the details but beyond the 70's era decor, the shabby lobby and small room, this is not a 2 star property. I called Hotwire to express my displeasure and then sent an email. I hope. The wireless is glacial and prone to drops. I hope this come through after 10 minutes of waiting for the page to load. I'm insulted that the booking cost me more than direct purchase. Sad, sad, sad. Link to comment
canuckprof Posted July 27, 2008 Author Report Share Posted July 27, 2008 Just a follow-up. After speaking to and then following up with and email to customer service, I later responded to the regular evaluation request sent out after each stay. I provided a detailed description of the hotel's condition and amenities. HOTWIRE sent me a $50 credit on a future purchase. Kudos to Hotwire for a quality response to a poor stay. As I said to them, I have good to excellent stays in the many hotels booked via Hotwire. This was the first that was a major disappointment. I see that they haven't yet changed the amenities list but I was told they were sending an evaluator to check the motel. Link to comment
thereuare Posted July 28, 2008 Report Share Posted July 28, 2008 Glad to see they tried to "make it right" and hopefully an acceptable resoluation for you.HOTWIRE's customer service is actually pretty good!Thanks for the follow-up(s). Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
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