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Hotwire Hotel: 2.5* Merrillville La Quinta


JulieAmber
By JulieAmber,
in

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  • 1 month later...

ThereUAre, I lost the amenities. I'll try to be more thoughtful in remembering that for future hotwire purchases. However, I wanted to share an interesting experience I just had with hotwire.com today regarding this reservation. They sent me the following e-mail:

Dear Julie,

We are contacting you about your upcoming stay at the La Quinta Inn Merrillville, Hotwire Itinerary Number XXXXXXXXXXXXXXX.

We periodically review our representation of our hotel partners' star rating and decided to adjust this property's rating to 2.0 stars. While

we are confident in the quality of all our hotel partners, the new rating more accurately reflects the service level, accommodations, and

facilities of this property.

Due to this modification, we would like to offer you the option of either canceling your reservation for a full refund or keeping the

reservation and receiving 50 HotDollars good for any flight, hotel, discounted car, or package booking on the Hotwire Web site. One

HotDollar is equivalent to one U.S. Dollar.

Should you choose to cancel, we would be happy to assist you in rebooking to be certain you are accommodated during your trip. Please

respond with your decision by replying to this email or by calling 1-866-HOTWIRE (468-9473).

Please accept our apologies for any inconvenience this may cause you. Our customers are very important to us and we would like to ensure you are provided with the best possible experience.

If we can be of further assistance, please feel free to reply to this email or contact us directly. Thank you for choosing Hotwire.

Sincerely,

Jennifer W

Hotwire Customer Care

www.hotwire.com

I'm keeping the reservation and taking the hot dollars...

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