Hotwire Hotel: 3* Syracuse (Liverpool - Onondaga) Ramada Inn

[Jason Roberts]

Booked a 3* for Syracuse, NY on August 23-24. Claimed to have a pool. Got Ramada and according to Ramada, their pool will be closed until the fall. A pool is a must with 2 kids! Any recourse?

[thereuare]

From our Rules and Policies:

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

Please post the details of your win:

star rating

zone

hotel won (is the Ramada on Buckley Rd or the Ramada Limited on Thomson?)

dates

price

amenities shown before purchase

You can still view all of this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Also, have you done anything further with your Buffalo Hotel stay?

Please provide the info requested above and we'll then give our thoughts regarding your situation.

[Jason Roberts]

August 23-24

$59

3*

Ramada Inn Syracuse Buckley Rd.

Fitness, Pool, Restaurant, Business Center

Zone: Carousel Center - Hancock Intl Airport

Sorry and Thanks for your help again! Not doing Buffalo right now!

[thereuare]

Thanks for the details.... when you have a moment please post a follow-up to your Buffalo Thread (that the trip is on hold, cancelled, etc) since others won't know to see that this trip "isn't getting done right now".

As far as your 'win' above... give HOTWIRE a call and let them know that the pool at this property will be closed until the Fall and the pool was one of the deciding factors which made you book this property. Their customer service is actually very good and i'm sure they'll rectify the situation. Chances are they'll offer you some "hot dollars" (which can be used on a future purchase) or give you the opportunity to cancel the purchase (so think a little about which you prefer before calling them)

Let us know how it goes, what (if anything) they offer you, and what you decide to do.

Please also remember to use our HOTWIRE link to begin any future purchases.

Good Luck.

[Jason Roberts]

After speaking to several people (very politely) at Hotwire and getting nothing from them, we called the RAMADA INN and they called Hotwire on our behalf and had them refund our money. Thank-you RAMADA INN SYRACUSE!!! I have never stayed there, but will one day for sure!!!!

[thereuare]

Glad it was resolved... what was hotwire's stance that they gave you a hard time? Usually they take care of these type of situations very quickly.

[Jason Roberts]

I talked to 3 different people (very calmly explaining that we were specifically looking for a pool and my kids were really disappointed) including a supervisor and they all said that Hotwire does not guarantee that the amenities will always be available. They would not compromise at all! Ramada was EXCELLENT esp. the Syracuse Ramada manager in straightening this out for us. I am a little turned off of Hotwire right now.