RosiNYC Posted August 14, 2006 Report Share Posted August 14, 2006 I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this? Link to comment
lowballer Posted August 14, 2006 Report Share Posted August 14, 2006 If you feel PL has seriously misrepresented the hotel to you, dispute the charge. If your credit card company wants a reason, tell the truth: nonresponsive customer service and gross misrepresentation of product. Then call PL back and tell them what you've done.Do not dispute the charge without continuing to attempt a settlement with PL. Also, do not use this option frivolously (like if you messed up a bid and just want to get out of it); worst-case scenario is you're banned from PL like a tube of toothpaste at an airport security checkpoint AND you loose goodwill with your credit card provider.PL definitely has the power to cancel reservations by itself. Link to comment
RosiNYC Posted August 14, 2006 Author Report Share Posted August 14, 2006 I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this? Link to comment
RosiNYC Posted August 14, 2006 Author Report Share Posted August 14, 2006 Thanks so for your replyand suggestions. I'll give it a shot. Link to comment
thereuare Posted August 14, 2006 Report Share Posted August 14, 2006 Please follow the RULES OF THE BOARD by posting the details of your stay. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
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