Hotwire Hotel: Buyer BEWARE if Hotwire books you into Now Larimar Punta Cana

[rayrios16]

It happened to me twice, thus i decided to let other travelers know about this painful situation.

I booked a 4 star hotel in Punta Cana with amenities listed in a previous post. Hotel i got was Now Larimar Punta Cana. Hotel refused to honor the rate and booked me into sister property NH Punta Cana, a 3.5 star hotel with different amenities that those listed in the hot rate offering.

After 10 days, i decided to book another 4 star all inclusive hotel in PC (reported in a previous post). Amenities were different and the rate for 2 adults was 3X (times) higher than the previous booking. Hotwire ended up booking me at the same Now Larimar Punta Cana property, and they AGAIN refused to honor the reservation and bumped it to the sister NH PC property.

Hotwire and the hotel have communication and rate issues one another.

If you end up with the Now Larimar as your confirmed hot rate hotel, i suggest you call the hotel after 24 hours and CONFIRM if the issue between them and Hotwire has been resolved, because if not, the hotel will bump you to the NH.

Now Larimar is a 4 star All Inclusive Resort and the NH Punta Cana is a 3.5 star city hotel. One is next to the other. NH does not have a Casino, is not a Resort and is not Near Beach.

BEWARE!!

[dahammer]

Did you complain to HOTWIRE about this switch? If you receive a hotel that does not offer the amenities listed with your purchase, you should contact HOTWIRE immediately. At the very least, you should get the option of cancelling the booking with no charge. Or, you can accept the new "Sister NH" property and you should receive some hot Dollars towards a future purchase. You are entitled to stay in a hotel with the minimum star rating and amenities shown at the time of purchase. I suspect the staff at the hotel did not amend its listing with HOTWIRE, but you should not have to pay for the mistake with lesser accommodations.

I am curious, with regards to your last purchase, did you receive any compensation from HOTWIRE or the hotel for being put into the lesser "NH" hotel?

Please let us know the outcome.

[rayrios16]

In both situations i was refunded by Hotwire.

They could not get the hotel to confirm the reservations. Sad.

[dahammer]

In both situations i was refunded by Hotwire.

They could not get the hotel to confirm the reservations. Sad.

That is unfortunate, but good to see that HOTWIRE issued a refund.

Thank you for following up, this will benefit others seeking similar accommodations.