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Hotwire Hotel: 3* Los Angeles (Airport LAX) La Quinta


wolf_chen
By wolf_chen,
in

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Sorry you're not happy with your purchase.

Can you please add a reply to this thread with the amenities shown before your purchase... you can still view this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

It would be appreciated if you used the previously requested PRICELINE and HOTWIRE links on the board to begin all of your future bidding, searches and travel purchases.

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

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Free Breakfast

<amenity names only please... not descriptions>

Free Internet

<amenity names only please... not descriptions>

Airport Shuttle

<amenity names only please... not descriptions>

Fitness Center

Guests have access to exercise equipment; an additional charge may apply.

Pool(s)

Property offers at least one pool area; hours and dates of operation may be seasonal.

Restaurant(s)

Property offers at least one restaurant on the premises; hours and days of operation may vary.

Business Center

Guests have access to business equipment and services; an additional charge may apply.

Laundry Facilities (self-service)

<amenity names only please... not descriptions>

High-Speed Internet Access

Guestrooms are equipped with high-speed Internet access; an extra charge may apply.

In-room accessibility

Accessible path from the room entrance to the window, the bed and the bathroom; accessible hardware and minimal resistance to open the door; accessible temperature controls and window coverings

Accessible bathroom

Raised toilet, hand-held shower and grab bars at the tub and toilet

Handicapped parking

<amenity names only please... not descriptions>

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Hotwire's reply:

After reviewing the information you submitted, we have determined that you are not eligible for a refund under the Low Price Guarantee, because the nightly rate you submitted is not lower than the rate you booked on Hotwire. The rate you submitted is $114.00 per night and the rate booked on Hotwire is $108.08 per night. The Terms and Conditions of the guarantee state:

For hotel and car bookings, we will pay you the difference if you find a lower nightly/daily rate on an identical booking from another source within 48 hours of your Hotwire booking.

Your room is for King Pillow top Bed. The room on Priceline.com for $85.00 is for an Deluxe King Room.

The rooms are different.

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Thanks for the follow-up and letting us know HOTWIRE's response.

Hopefully you're at least a little happier with the purchase knowing that you received an upgraded room and your rate comparison wasn't apples-to-apples.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

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