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My Trips - How many retained and for how long?


mbstone
By mbstone,
in

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PL now only keeps 18 months of My Trips.

========================================

Dear Mbstone,

Thank you for taking the time to send us an e-mail.

Accepted requests generally stay for 18 months.

The exception to these time periods is when a customer contacts us. All

such records remain in our database for a longer period of time to

ensure that we can service subsequent customer service contacts from

them. The time period for which a specific request is retained in cases

where a customer contacted us depends on their issues associated with

their reservation.

We thank you for the opportunity to assist you and hope you find this

information helpful.

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