Priceline gave me a full refund

[jcm81]

Last July I bid on a 4* hotel in Boston and hit a winning bid of $95 for 2 nights at the Hilton Financial District.

At check-in I was told the hotel was completely sold out and no rooms available, despite my reservation. Another couple checked in after us, but apparently they made their reservation directly with Hilton, and those reservations receive priority over Priceline. Interestingly, a solo traveler was also denied check-in, and he said he used Expedia.

I was relocated to the Park Plaza for the first night and told to come back to the Hilton for the second night. After a lot of yelling about the inconvenience caused, I realized this was our only option. The only concessions made were 2 taxi fares to the Park Plaza, free parking for our stay and 2 free breakfast buffets.

After 2 calls to Priceline I was able to get a full refund for the trip in the amount of $223.46.

Good to know they offer refunds when hotels fail to honor their commitments. :)

[AaronJB]

Glad PRICELINE worked things out in regards to being "walked" from the Hilton.

It would be greatly appreciated if you could post the win as a separate thread - please do post all wins, as the information does help others, even if this is a past win.

Thank you for using the site's HOTWIRE or PRICELINE links to start your purchases and searches.

[Colfax]

You might have been refunded because you were walked from a 4* in one zone to a 3.5* in a different zone. You didn't get what you originally bid for then. If you're walked from one 4* to another 4* in the same zone Priceline doesn't usually refund.

[Bob24]

This board might have just put a couple hundred bucks back into my pocket. I had two reservations through Priceline to the Courtyard by Marriott outside of Milwaukee. When I got to the hotel, they said they couldn't honor either of them and I was "walked" from the 3 star Courtyard to the 2 star Candlewood Suites a couple of miles away.

The thing is that they never told me that I was only being walked for one night. I got the hint though when the maid at the Candlewood tried to get into my room TWICE before 11am despite my do not disturb sign being on my door. When I called down to the desk, I asked when they had me scheduled to check out and they told me in 45 minutes!

I asked the Candlewood if that meant that Marriott had a room for me. They called and Marriott did indeed have a room ready for me. I was on vacation and had been out until about 3am the night before. I really didn't want to get up and pack my stuff and go back to the Courtyard, but what choice did I have other than staying at the Candlewood on my dime?

Because I had read on this board that Priceline doesn't like it when their guests get walked, I called Priceline customer care and told them all about my experience. They profusely apologized and opened a case with their resolution department. I am supposed to find out within 48 hours what, if anything, they are going to do about it. I am aiming for a full refund on both reservations.

[yellowdog]

Bob24

I had two reservations through Priceline to the Courtyard by Marriott outside of Milwaukee.

I can't see your post for this stay. Can you please post the details in a separate topics.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Yellowdog.

[bat]

Possible stupid question. But what doing being "walked" mean?

[dahammer]

Possible stupid question. But what doing being "walked" mean?

there are no stupid questions, only stupid answers! :)

to be "walked" is jargon for a hotel to not honor your reservation due to overbooking and put you up in similar accomodations nearby. I don't believe there is a law to enforce this, but if hotel management walks a guest, they should pay for your room, round trip cab fare, and breakfast for all in your party.

[thereuare]

to be "walked" is jargon for a hotel to not honor your reservation due to overbooking and put you up in similar accomodations nearby. I don't believe there is a law to enforce this, but if hotel management walks a guest, they should pay for your room, round trip cab fare, and breakfast for all in your party.

I don't think the breakfast part is 'standard industry practice... many hotels don't have restaurants or offer breakfast, so there would be no way to honor this. While some hotels may add this in for the inconvenience, i think standard is pay for the room and round trip transportation.