cakobau Posted February 18, 2005 Report Share Posted February 18, 2005 Booked this hotel via Hotwire at a rate that turned out to be an error. The hotel did not demand any additional payment, thankfully, but did erroneously bill me a room rate anyway. (This is not yet resolved, but I assume it will be soon. Voicemails are underway...) FYI, the rate I paid to Hotwire was $24. The rate Hotwire paid was $16. Apparently, it should have been entered into the system as $169, and someone dropped the 9 Link to comment
cakobau Posted April 5, 2005 Author Report Share Posted April 5, 2005 FYI, it took 3 calls and 6 weeks, but the hotel finally correctly credited my card for the overbilling. The credit posted yesterday. They had billed me for the room rate, instead of billing Hotwire.And a slight correction: Hotwire paid $18 plus tax for the room, totaling $20.53... indeed, this was an error, and should have been 189 plus tax. I paid 24 plus Hotwire taxes/fees of 9.95, total $33.95.Customer service (the accounting department) was astonishingly slow in getting this fixed. That's the biggest negative that I ca PRICELINE EXPRESS about this hotel. Link to comment
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