I had a much different experience trying to book with Priceline for the first time. Somehow (I can't explain it..) I goofed, and booked the hotel one day later than I needed it. I realized this all of two minutes after my bid was accepted. I immediately called customer service, explained the situation, and asked to fix the reservation. They refused to do it. Spoke to a "supervisor", same deal. They "helpfully" offered to cancel the reservation.. with the cancellation fee being the same as my hotel reservation cost!! Oh, gee!! So nice of them!! .. .. After banging my head against the wall, I called the hotel I was booked at. Within 2 minutes of speaking to the manager (it did take a while to get him on the line..) everything had been fixed! Kudos to the Hyatt Regency Hotel in Toronto, Canada.. a big THUMBS DOWN for Priceline. I don't think I'm going to book with them ever again...
