I just had an experience with Priceline that was neither positive nor negative. I bid and won a price for a flight to Ohio a month in advance. Then the event for which I booked the ticket was cancelled. I racked my brain ( and the web) to find a way to get SOME kind of consolation out of the cancelled event. Here is what I did: 1. Emailed Priceline and told them the situation. Didn't do any good. 2. Waited till the time of the flight and went to the ariport. I checked in at the counter and told the American Airlines agent my situation. I said I planned to see if I could get bumped in order to get a voucher....maybe. She said the flight had too many empty seats to get bumped but I could call AA and tell them I "missed my flight" and there was a good chance they could help me. 3. I called 2 times to AA to talk to 2 agents. They both said the ticket was a Priceline and there was nothing to do about it.. I said Thanks....I figured as much. 4. Finally I called Priceline. The guy was nice but...........you guessed it..........was sorry he could n't help considering it was a "Bid" ticket. I am not upset with Priceline because I realize their policy. I am glad that I can get cheap tickets from them. I'll take the risk for the savings. I will say however that I think it would be to their own interest to give SOME KIND of consolation just to make the customer think he hasn't lost everything. Even if it was only a $20.00 voucher for use on a car or plane ticket.
