Here's a cut and paste of the e-mail I just sent them: The property description said "Property offers at least one restaurant on the premises." There was no restaurant on the premises. There is a Carrows restaurant across the parking lot, but isn't connected with the hotel in any way. The Ichi Ban restaurant is further down the street at the corner. Both restaurants just happen to be nearby, but aren't affiliated with the hotel in any way. The hotel is rated as 2.5 stars, and deserves no more than 2 stars. It's just a baby-step up from a Motel 6. In fact, I just read your descriptions of your hotel ratings, and this property sounds just like a 2-star, not a 2.5-star. Despite the fact that right now is low seaon in Palm Springs (and the hotel was practically empty), they tried to stick me in rooms that were highly undesireable. These were rooms right next to the lobby, or right next to the house laundry facility, or right above the workout room, or with the window facing a wall 4 feet away, so no view whatsoever. I can understand that if the hotel were full of guests who paid a lot more, I would get one of those rooms, but the hotel only had about 20 cars in the parking lot at midnight. They list local calls as being free, but they tried to charge me $4.60 each, for 3 calls I made (to restaurants within 2 miles of the hotel). One of the calls was never even answered. I had to haggle with the front desk clerk for a good 15 minutes at checkout to get them to remove the charges. And maybe most importantly, I paid $39 + taxes and fees for this room. Immediately after learning the name of the hotel, I looked at Hotels.com and the Quality Inn web site, and learned that I could have gotten the same room for $40.50 plus tax. That's only a $1.50 difference. Considering that you also added fees in addition to the room tax, I ended up paying more for the room than I would have paid going direct to the hotel, or booking through Hotels.com. I would like to believe your advertising that talks about big savings, but it was not accurate in this case. I've booked other rooms on Hotwire before and was generally satisfied, but this time I was not. If I have one more experience like this, I won't consider using your service again.