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Lizzie-o

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Everything posted by Lizzie-o

  1. The 4* hotel may be Mandalay Bay. I just booked a room with the same amenities listed, South Area Strip, for $89/nt. I was hoping for MGM. I got Mandalay Bay. I'm just happy it wasn't NYNY to be honest.
  2. I will definitely try this on my next trip because my "upgrade without a tip luck" is probably going to run out sometime. I have been lucky in the past and have received upgrades just because I asked and was polite. No $20 sandwich and no implied $20. Sometimes you just need to read people. Reading the desk clerk AND using the $20 trick will increase your chances. Example: My friend and I were in one of the 5 check-in lines at the MGM. We had chosen our line because it had the only guy desk clerk and guys are usually nicer to us. However, while waiting we noticed that the line next to us only had one "group" of people in line and that they were arguing with the desk clerk. They were mad that she couldn't get them into their room yet (it was only 10:30 am) and were just over-the-top rude. My friend and I have both been in the customer service industry for a while so we know how unreasonable and frustrating dealing with customers can be. So we scooted over to that line and waited for the argument to cease. We then walked up to her, smiling and said, "Some people. It's not your fault they are here too early. Right!" She vented to us a little bit but then regained her composure and apologized for her lack of professionalism. We told her we understood because we deal with people like that all the time. We knew we had her on our side so we asked for a room upgrade with a strip view on a high floor. Not only did we get a beautiful room with a great view (facing west toward the strip, perfect for the sunset) but she made sure our room was cleaned ASAP so we could get into it right away. We had already planned on waiting by the pool since we were so early, but this was even better. She handed us our room keys on the spot so we didn't have to come to the lobby again and just asked us to wait until 12 p.m. to go to our room. A cup of coffee and a bagel later, we went to our room happy as could be. The desk clerks at hotels deal with people who feel entitled every day and aren't treated well by a lot of guests. Be nice to them, show them that you understand them and be personable. Treat them like you would a friend and you will receive friendly service. We were lucky that someone was being rude to her, but in reality... there is always some jerk trying to force better service, just listen and react.
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