My brother just purchased this hotel and ended up with the Hilton Bentley Miami South Beach 4.5* South Beach Oceanfront Collins resort $242 7/25/15-7/31/15 90% recommended no resort fee listed Free InternetResortPet friendlyBeachfront hotelSmoke-free roomsFitness centerPool(s)Restaurant(s)Business centerInternet accessSpa servicesChildren's activitiesAccessible for visually impairedAccessible path of travelIn-room accessibilityAccessible bathroomAccessible parkingRoll-in shower He is contesting it as there are Hotwire and Expedia pages that list it as a 4* hotel. Whereas he purchased a 4.5* secret hot rate hotel. Are you aware of the actual Hilton Bentley's star rating? Hotwire's initial response: "Thank you for contacting Hotwire Customer Care regarding your hotel reservation with the Miami South Beach Bentley Hilton in Florida, scheduled for check in on July 25, 2015, Hotwire itinerary. I understand you observed a different review and hotel star rating of the hotel from other site I would be willing to provide information regarding your concern. As I have checked your account, the hotel current star rating is four and half star. I understand you have observed a different star rating for the Miami South Beach Bentley Hilton in Florida than the star rating listed on the Hotwire site. While there is no standard star ratings system in the US, we work hard to offer clear and accurate star ratings. Hotwire starts with Expedia star ratings, and then adjusts each hotel based on our customer's feedback. This helps to ensure our star ratings reflect our customers’ recent experience. I can assure you Hotwire is confident the star rating for this hotel is accurate. I can assure you that we expect a quality experience and a clean room in working order from all our hotel partners. In fact, we regularly evaluate our suppliers to ensure they are providing our valuable customers the wonderful stay that they expect when booking through Hotwire. If you arrive to a hotel and the establishment does not meet your expectations, please do not hesitate to contact us at the number below so that we may work with our hotel partner to resolve the issue. We are available 24 hours a day, seven days a week for all your travel needs; we hope to have the opportunity to better serve your travel needs in the near future."