Yes, I did request 2 double beds at check-in and was told that was the only room available. The desk clerk said that there was no one there to make the pull out sofa and that he'd send sheets up. I did call hotwire at that point and they called the hotel and the best they could do was agree to refund the stay, but I couldn't stay in the hotel for the night. Obviously, at that hour, that wasn't an option. In the morning, I spoke with the assistant manager, who was wonderful, and she apologized and said there should have been sheets in the room and that it's not their policy to make the pull out sofa bed, but, since we didn't even know to look for sheets in the room (maybe there were there, maybe not, but the desk clerk didn't say a think about that) and that it took a half hour to get us sheets, she'd email hotwire to refund the stay. I've since contacted hotwire to see where my refund is and they said they need 7-10 days to investigate. I presume if hotwire gets a refund, they'll refund me. If the desk clerk had told us there were sheets in the room and that it's not their policy to make the sofa bed, I guess I'd have just been out of luck as it seems as if the hotel can satisfy the requirement of 4 people by using a sofa bed. Still not sure that providing a bed that's not made really does satisfy it. I guess that's just the risk of booking through hotwire sometimes. Oh, also, there was one more issue that the clueless desk cleck caused. He told me that my Visa was declined and then made me pay for the room. I don't even have a Visa. I just wanted to go to bed, so I signed what he printed and figured I'd get it cleared up in the morning. Interestingly, the room rate he charged was like $70, which was much less than the hotwire price. When I spoke to the assistant manager in the morning, she laughed, obviously knew what he did wrong and said she'd refund my card. I guess maybe he was confused with how hotwire shows the booking in their system. But, like I said, the hotel was fine. It was clean, location was safe, rooms were decent, breakfast looked ok (but I did see some rotten apples and my wife did get some sort of stomach issue after eating, which may or may not have been from there). EDIT: I just received the email from Hotwire with the formal credit. But, I still don't see the amount the hotel charged me directly credited yet. Also, when I spoke to hotwire at midnight and received their offer at the time (refund if I leave), they also gave me $25 hotdollars into my account.
