We booked a hotel though hotwire. I made my decision based on the price that was quoted. I assumed that it could not be a specific hotel, because the price hotwire was quoting was more than the prices I had seen that hotel advertised at on other sites. After booking through hotwire, I of course was disapointed. We waited until that evening to check in. After arriving, we were told that the hotel did not have a reservation for us from hotwire. I thought GREAT!! we won't have to stay here. We called hotwire and asked them to cancel our reservation, and they would not!!! They said they would lose money. I got the manager of the hotel on the phone with Hotwire to assure them that they had not even received a reservation request, and therfore would not bill them. Hotwire still would not let us out of our nonexistant reservation and even made us sit in the lobby of that hotel for 2 hours while they figured out how to book us in the hotel that we didn't want!!!! We were stuck!!! Hotwire was not willing to bend even when the mistake was theirs, and we even got charged more for this hotel, than we would have had we walked in off the street.
