My hubby wrote this for tripadviser and I wanted to post it here as well. I am stunned. This morning as my wife was checking out, I went to the parking garage -- to my shock the passenger side window was smashed in. Shattered glass all over our car seats. I went down to the front desk to inform my wife and the clerk states "oh, so you are the ones" This was at 11AM -- they KNEW about this since 4AM -- even had the police come, but did not inform us. Our car was exposed with a shattered window for 7 hours with no notification. We ask to speak to the manager who tells us "Sorry, we aren't responsible and this is downtown Rochester after all." She then stated what they do when "this happens" -- which is having the maid service vacuum the glass and put a garbage bag over the window. It seems this happens often. They kept trying to tell us it wasn
