fftraveller

Not sure why it shows as old town in the heading. I typed in the Cologne Airport area. Hotel Amenities: Free parking Free breakfast Free Internet Pet friendly Fitness center Business center Internet access Accessibility: Accessible for hearing impaired Accessible path of travel In-room accessibility Accessible bathroom Accessible parking Roll-in shower

A rep from Hotwire Corporate just gave me a call. After saying he wouldn't do anything in this case because the terms are clear that it is not refundable and that the savings are not off this particular hotel and that I would have been able to see the disclaimer, he finally tried to recreate what I would have seen through my mobile browser and acknowledged that even he couldn't find where to access the disclaimer. He also acknowledged that the promised savings of $885 was a lot higher than what he was used to seeing. The key issue was there was just no disclaimer at all on the pages nor any way to access it. I wonder if this is an issue when logging in from Australia. He offered me a US$50 Hot.wire hotdollars and asked if I would be happy with that. I accepted as my rationale was that I would probably have booked the hotel for $50 less than my fully cancellable booking. By this stage, I just wanted to get off the phone. I am still in a bit of shock that finally, someone listened, understood, and went to the trouble to verify what I had been trying to communicate all along. Kudos to Hot.wire Corporate.

Thu, Jan 07, 2016 - Fri, Jan 08, 2016 Rate per night AUD98.71 Nights 1 Rooms ( 3 adults , 4 children) 2 Hotwire total AUD197.42 Hotel Amenities Free Internet Pet friendly Airport shuttle Restaurant(s) Internet access Accessibility In-room accessibility Wheelchair accessible Accessible bathroom Accessible parking Roll-in shower

It's actually my second. My first was at CDG a few days ago. I did try to report the first win at least twice (prob 3-4) but it kept coming up with an error message on my phone. On my laptop now so will try again. The last time I used these boards was for priceline when I was booking our 10 years long service leave trip. This trip is for our 20th long service leave trip which has been delayed a few years due to the GFC. So it has been this long since I last tried to get bargain hotels. Hotel Amenities Free breakfast Pet friendly Fitness center Restaurant(s) Business center Internet access Accessibility Accessible path of travel In-room accessibility Accessible parking

I just booked this hotel through Hotwire. Subtotal AUD 106.20 Tax recovery charges & fees: AUD 21.80 Total price AUD 128.00 Total trip price AUD 128.00 Prior to booking this, I had a fully cancellable booking at the same hotel on booking.com for 94 euros which equates approximately to the same price give or take AUD$2. I feel completely ripped off as they have taken the money over 10 months in advance for a non-cancellable booking promising hundreds of dollars of savings which is not true. When I called them up, they said there is an asterix next to the price to say that it is only the savings off other hotels in the area. I used my phone browser to book and there is no asterix. However, what I do see is a much higher price crossed out (hundreds of dollars more) above the 'discounted' price. Even when I go to pay, there is nothing on that screen that says anything about the savings being off other hotels. This is illogical anyway - one would rightly assume of there is a price crossed out above a displayed discounted price that you are getting a better price for the sane hotel. Why else would you buy through Hotwire and pay in advance? It is just really disappointing that their conduct is so misleading and deceptive. In contrast, the booking.com reservation is fully cancellable for approximately the sane price. Hotwire rep even tried to argue that it is not the sane price because one is on AUD and the other is in euros. I pointed out that of you convert it, they are the same. Then he tells me that the discount is not off the same hotel. I told him that when I search for the hotel on my phone, it just shows the 'discounted' prices with the higher ones crossed out - with nothing on the page that says that the savings are off different hotels - even on the actual payment screen, there is no warning. We are going on an 8 wks trip and will never use Hotwire again. I think this is really deceptive and misleading conduct which is totally in breach of the ACL (Australian Consumer Law) and their customer service is atrocious. The ACL States that if conduct is likely to mislead or deceive consumers, then it is in breach. Being an overseas company, Hotwire doesn't care of course.

I started at $45 and went up $1 at a time with the free rebids. If I had know that both nights would be the same, I would have made just 1 bid to save on fees. I am happy with the result as I quite like the location and the hotel reviews are very positive.

Made 3 bids as we needed 2 rms each nt for 2 nts. 1st bid was for 2rms for the 1st nt, 18th Jan. 2nd & 3rd bids were for 1 rm each for 19thth Jan. All succeeded at $49. The hotel's on Canal St and seems nice enough, so can't complain. 1st bid Check-In Date: Fri, Jan 21, 2005 Check-In Time: After 04:00 PM Check-Out Date: Sat, Jan 22, 2005 Check-Out Time: 11:00 AM Your Offer Price: $49.00 Number of Rooms: 2 Number of Nights: 1 Subtotal: $98.00 Taxes & Service Fees: $21.26 Total Charges: $119.26 2nd bid Check-In Date: Sat, Jan 22, 2005 Check-In Time: After 04:00 PM Check-Out Date: Sun, Jan 23, 2005 Check-Out Time: 11:00 AM Your Offer Price: $49.00 Number of Rooms: 1 Number of Nights: 1 Subtotal: $49.00 Taxes & Service Fees: $13.97 Total Charges: $62.97 3rd bid Check-In Date: Sat, Jan 22, 2005 Check-In Time: After 04:00 PM Check-Out Date: Sun, Jan 23, 2005 Check-Out Time: 11:00 AM Your Offer Price: $49.00 Number of Rooms: 1 Number of Nights: 1 Subtotal: $49.00 Taxes & Service Fees: $13.97 Total Charges: $62.97

:) At least you're having fun. Enjoy hotel hopping!

That's a really good price. You're right. For that price, who complains? Congrats.

Well, actually, the prices at both the Marriott and Holiday Inn were the same for Dec as it is in March. So I thought that since others had won bids in Dec for $45 at the Mariott, then there was a distinct possibility that 4* March would also be available for the same price. I was right, it was, but just not the right hotel. Live and learn. :)

No pressure. Just being stupid.

Tried 5* for Riverside/Silom at $70 initially but got rejected so thought I'd take a risk and hoped to get the Marriott Resort at $45. Got the Holiday Inn instead. We'll be travelling with our 4 kids and Marriott would have been so much better for them than the Holiday Inn. Oh well. We'll have a great time anyway. Your Offer Price: $45.00 Number of Rooms: 2 Number of Nights: 1 Subtotal: $90.00 Taxes & Service Fees: $22.96 Total Charges: $112.96

Well then, I guess that makes it all worthwhile. :)