I've noticed every now and then on Hotwire that instead of giving a customer satisfaction rating for a property, they omit it and write: "We are still gathering reviews for this property." But why? This is frustrating for consumers who are trying to figure out how a property is considered by other customers. Could it be Hotwire is deliberately obscuring the property? A few weeks ago I was searching for a hotel in Baltimore. I came across a 3.5* property in the Inner Harbor with the "We are still gathering reviews for this property" statement. I should have stopped right there and not bought it, however, the price at $63 a night was low and I scooped it up. (I mistakenly thought it would be the nearby Holiday Inn Express where I have stayed at before. My bad.) It turned out to be a Sheraton which is across the street from the HIE, so initially I wasn't concerned, until I read many unfavorable reviews and complaints on Trip Advisor. I suspect Hotwire customers complained too. I wrote to Hotwire and asked about the 3.5* star rating based on the voluminous complaints and received a reply saying the hotel had been recently reinspected and met with the criteria for a 3.5* property. OK, if that is the case, why not post the customer satisfaction review percentage? I suspect that number would reflect poorly on the Sheraton. I for one will not purchase an opaque property with 80% or less satisfaction rating. Second case in point. I was following Hotwire for the past few weeks looking for a hotel in Chicago. Prices for my trip in June are through the roof high so I was patiently waiting for something good to show up. Yesterday I came across a hotel with amenities that could match three different 4* properties - The Palomar, The Felix and The Sax. Of those, based on customer reviews, I would only be interested if I thought it was the Palomar. Fortunately, Hotwire listed the customer satisfaction rating for the property - 100%, as well as the Trip Advisor rating - 4.5 out of 5. Since the Felix and Sax have very mixed reviews, this seemed to align with the Palomar which is highly ranked at #2 on Trip Advisor for Chicago Hotels. I bought it and yes it was the Palomar. But even if it wasn't, because of the satisfaction ratings I had expectations that that this was a highly regarded hotel, so it was worth the risk of buying it (100% Hotwire positive, 4.5 out of 5 on TA, WOW). I visited Hotwire after the purchase and noticed a listing for a 4* property in the same zone, for the same dates, with the same amenities as the one I just bought. Instead of a Hotwire rating it says "We are still gathering reviews for this property." Also, there is no Trip Advisor rating. Even if they were gathering reviews, which I doubt they are, they still could have put the Trip Advisor rating on, but chose not to. So at a minimum, this property could be any of the three. For a consumer, the quality of this hotel is obscured. I understand it is Hotwire's decision to provide whatever information it wants to. It's an opaque site. So Caveat Emptor - Let the buyer beware. My objection is using the phrase "We are still gathering reviews for this property," when that's not the case. It's misleading to consumers.