"As a PL guest I was told only smoking rooms are available (this seems to be a nationwide policy of HI) but I kept asking nicely and was accommodated in a NS room." As was included in a discussion post on a popular frequent flyer website, below is partial guidance that the folks who run Priceline give to hotels which want to sign up to sell rooms through Priceline: "Priceline guests are customers that might not have booked your hotel through normal channels (so please welcome them as a first time guest)" and "Accommodate Special Requests: You will try to accommodate, to the best of your ability, any special needs requested directly by a Priceline guest (i.e., bedding, smoking, etc.). " and "Extend Valued Guest Treatment: You will place the Priceline guest in a room comparable to (or better than) your "best available" room assignment. You will welcome the Priceline guest just as you would welcome any other valued guest. (Remember this is your opportunity to "brand" that guest for a return visit.)" I found this info to be very interesting, and in direct rebuttal to some of the supposed "policies" that some hotels try to force on their Priceline customers.
