Rather a stunning turn of events; I'll try to report to the board to help others in the future. Sorry for the length of the post. I received an email from Priceline directing me to call Customer Service. I did, and was quickly transferred from the first rep to "Nancy" to assist me. I gave a quick explanation to Nancy, and she asked me to hold while she checked the hotel's star levels on "other websites." I politely told her that *Priceline* now rated this hotel as 2-1/2 stars, but she insisted she needed to check the other websites. After about 5 minutes on hold, she returned and said that while Priceline rated the hotel as 2-1/2 stars, other websites rated it as 3 stars; no refund. I explained that I bid on a 3 star hotel from Priceline and should receive that. She then said that my bid was a "resubmission" meaning that my first choice was not accepted, and when they suggested I change either my star ratings or add an area, I added the 2-1/2 star option to my bid. I politely told her that was not true, I added an area but left it ONLY as a 3-star option. She insisted that their records showed that I added the 2-1/2 star level, so they would not refund. The stalemate continued for about 20 minutes, with Nancy refusing to escalate my issue to anyone else, always insisting that I bid for a 2-1/2 star hotel and was getting it. I refused to hang up, and read to her the email I received from Priceline last week that said "While placing your request, you agreed to accept any 3 or higher star hotel within the area(s) you selected. Your hotel does have a 3 star rating." I pointed out that this was FROM Priceline, acknowledging that I requested a 3-star hotel. She would not budge, and said there was no way I would get a refund on this trip, yada yada yada, and my only option was to write to their Senior Vice President. We continued arguing, each repeating ourselves. She continued to insist that "Priceline records show that you changed your request to a 2-1/2 star level." Suddenly, she asked if I would hold, and I said fine, as it was not a lot of fun to argue with her. :) She came back on the line and said "I've found another resolution for your problem. We have reevaluated the hotel and find that it does not meet our 3-star standards. We also find that you did request only a 3-star hotel on your resubmission. We will cancel your reservation and process a refund." I asked her why she did not believe me when I told her this at the beginning of our conversation, and she just said that "sometimes there is an error in our records." So the end story is that they are processing a refund. But it took over 30 minutes on the phone, and it was not a pleasant experience. I have always loved using Priceline, and encouraging friends to use it -- and I honestly don't know if I will bid in San Diego again. But I would suggest to board members, if you do a "resubmission" where you add a zone or change star levels, that you save a screen shot before you submit it. It might help if there is a problem later. Meanwhile, the hotel list can be edited to show this as now a 2-1/2 star Priceline hotel. And I'm off to find another hotel for tomorrow night. :)