Do you have any recourse with Hotwire or Priceline if the room you get doesn't match the stars they list? I ask, because today I booked a 4* in Niagara falls for 5 days from now. Got the Sheraton Falls View. Looks like a great hotel, but when I went on tripadvisor to read some reviews, there are a couple from Hotwire customers who got shafted. In my opinion, a 4* hotel should have a bathtub, or at least a pretty nice shower, right? Well these reviews show pictures of an old run-down shower stall with visible mould/darkness, and no tub. They say they have a Queen-size bed in a room so small you have to turn sideways to get around it, and the view is an interior brick wall. That doesn't sound 4* to me! So, I went on the hotel's web site to check the rooms there, and it only lists rooms that are 2 Queen or 1 King. I really don't care either way, but I figured I'd phone them to request a 2 Queen room to see what would happen. The man on the phone was polite, but he said the problem with booking Hotwire is you will get no choice in what room you get. Then he said we will be in a room with 1 Queen bed, even though that isn't even listed as an option on their web site. I probably shouldn't be worried until I see it, but if I get the gross old shower stall room, I will feel really swindled by Hotwire. For the same price, I could have booked a 3* and known that there would be a clean bathroom. Is Hotwire allowed to advertise you are bidding on a 4* hotel, and then you get a 2* room? Any advice would be appreciated - I will also log back on next week and update what the room was like...
