Well, I placed a rental car order on Priceline.com, they told me payment would be upon arrival, and i thought everything was great. until i got to the rental... 1. i found out that i was ONLY allowed to use a credit card at the rental. and i was told on Priceline.com to use the SAME card i used on the website, but that was my debit card. so, after all my travels (from West Coast to East Coast), i had left my credit cards at home and could not rent the car. Priceline should have clearly stated that. 2. i asked for collision coverage on Priceline.com, because i thought i was being safe. (it was costing me $44 for my entire trip). they needed that upfront. i paid it, yet, never got the rental car. there was nothing in the policies or agreement to suggest that a refund would not be possible. i looked. Now, to be on the safe side, when i was making my reservation; i clicked on the button that allows you to have insurance on your trip, in case something goes wrong and you have to cancel! and i went along and printed up EVERY page, every policy, and every agreement... i was told on the day i was trying to Retrieve the rental, FROM THE RENTAL COMPANY, that i needed to call Priceline.com for a Refund of my original $44. (which is DAYS, if not, more then a week AFTER i made my reservation with Priceline). Once i called Priceline for my refund, they told me that my $44 was not refundable. i was looking through my papers to find where in my agreements it said that, that $44 in Collison Insurance was not refundable, and i could not find a single thing that stated that. when i asked the agent to point me in the right direction, he could not. i sat on the phone for more than an hour, waiting for him to point out where it stated my $44 was Non-refundable. HE COULD NOT! but he could say, "if you don't call within 24 hours of the Reservation, then its non refundable". YET, i was not aware of the problem til i show up at the airport a week after i make the reservation? You cannot point out where it states that, yet you can say to me, "that's your policy"? how will i know of the problem within 24 hours, when i made the reservation a week before?!? IMPOSSIBLE!!! This is not a matter of $44. it is a matter of how Priceline treats it's customers. and how, when asked a simple question, they cant even give an answer that should be right there in front of them. they cannot direct there customer towards the policies which they hold. nor, could they simply just try to fix it. that is a LOSS of: A Customer, Referrals from said Customer, and Lots of Future Revenue for Priceline.com
