An update - we did end up going through our insurance company. Park 2 Go finally sent us a check for the deductible (don't know if they paid our insurer yet) and issued a credit for the original charge. Getting them to admit responsibility wasn't easy and took almost 2 months. I'm not impressed with how they handled this but I'm glad to at least have my money back. Sadly, none of this changes the fact that our car was damaged,and as a result, I still can't recommend this lot to others.
