That's correct. I have the mails, but there is something not quite right. I remember clearly that my second last bid was rejected (NYC hotel). Then, i rebid, and raised my bid with about $7. This last bid was accepted, but there was a problem with my credit card. I found this very strange, as I knew that there were more than enough funds on my account. Now, I use a VISA debit card, which is linked to my bankaccount. So when Priceline charged me $1800 just before, there was not sufficient funds for my last bid. Now, the last "Urgent" mail I received, clearly states that there were a problem charging my card. The second last mail, which is a normal mail with the results of the second last bid, should link to a rejected bid. But it does not! It links instead to the last bid which had the creditcard problem! The ref numbers in those two mails are different, yet they link back to the same screen, same ref number. What I believe happened is, that Priceline charged me for that second last bid, which was rejected. The amount seem to fit also. But Priceline just says that none of the bids was accepted or charged for. My problem is not that Pricline charged me, because mistakes happen all the time. But it's disappointing that after I have explained the problem for them, they are not willing to admit any error, or trying to resolve this issue. I simply do not believe that in this day and age it's impossible to find out that they have wrongfully charged me $1800. Another thing is their support. When I send a mail, they will not reply before the very end of the working day(in Hong Kong that is), so I will have to wait until the next day for my next reply. And as I mentioned before, it is impossible to get hold of any live person on the phone. When VISA gets my money back, i will stay clear of Priceline HK. Seems like US or UK is better when it comes to support, at least that is my impression after reading up on this board. Regards TommyL