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Late Night Check-In


2 replies to this topic

#1 backons

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Posted 08 July 2009 - 06:47 AM

Hello@all,
I'm travelling to New York and want to find a hotel with pirceline name your own price.
My problem is that my flight is landing at 23:00 28.12.2009 at JFK airport.
I want to book a hotel at manhattan so I will be there aerliest at 01:00 29.12.2009.
At priceline there stands when I'm not at the hotel on the first day then the booking is no longer availible and no refund to me.
When I want to check in at 01:00 29.12.2009 and I'm booking the day's from 28.12.2009 to 01.01.2010 is that okay or not possible??
sorry for my bad english
Michael

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#2 Romelle

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Posted 08 July 2009 - 05:14 PM

Your first "night" would be 12/28 but you would have a VERY late check-in.

I copied this text from the Priceline site:

"Late Check-in: As with any hotel reservation, we suggest that you contact the hotel if you plan to arrive late in the day. If you are going to be delayed or find that you cannot check-in to your hotel on the date you requested, you should contact the hotel to let them know. If you don't check-in to the hotel on the first day of your reservation, and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. Calling the hotel to make them aware of the delay will help to secure your room.

For more information on early check-in or late check-in, please call the front desk of the hotel."

If you do get a room via Priceline, it will be prepaid, and should be yours no matter when you show up, assuming you've first notified the hotel as to your late arrival time. If you don't notify them, there is a chance they will assume you are a "no show" and they could rent your room to someone else.

Romelle

#3 GM Mike

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Posted 08 July 2009 - 06:48 PM

At most hotels, there is an automatic "sweep" of any reservations not checked in, during the night audit process. Typically the computer system will change the reservation to "no show", take any prepayment, and cancel the remainder of the reservation. Usually this happens around 2am, maybe earlier if business is slow.

The overnight clerk has the ability to either do a fake "check-in" before the night audit runs or to reverse the no show when the guest does arrive.

The reason you should contact the hotel is so that someone can leave a note in your record for the night auditor saying that you should be expected to arrive late. Without that note, the auditor may assume you are not arriving at all and re-sell your room to someone else.

It's really a kind of insurance to make sure your room is there when you arrive.

If possible, you could contact the hotel before you leave for your flight so that they can leave a note in your record. It's best to do that on the day you are scheduled to arrive so it is fresh in everyone's minds.



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