NJ Trenton-Princeton Sheraton Bucks Langhorne-Levittown Options

[Kwokpot]

Stayed here on Valentines Day Weekend on a Priceline Bid.

The hotel is DIRECTLY across the street from the Sesame Place Amusement Park; we were able to see inside the park from our 7th flr. room.

The Hotel is the tallest building in Bucks Co., over 15 flrs. There is parking in front of the hotel, and there is also a parking garage in the back with direct elevator entrance to the hotel. There is a covered portico in the main entrance. The lobby is nice; 2 stories high with a working fireplace and nice, comfy club chairs makes for a nice place to sit and relax. There is a bar/restaurant in the lobby, that seemed popular later in the evening. The front desk is small but the service is excellent; friendly staff, and as a PL customer, I was never made to feel like a lesser customer.

There are two elevators, and on occasion they can be VERY slow. The hallways were bright, clean and in good condition. Unfortunately, the same could not be said for the guest rooms.

We had a King NS room, and it was conventional in layout. The room was spacious, but not in good repair. Furniture was old and needed replacing. There was a dresser, desk with chair, and a reclining club chair. TV was ok and included HBO and Disney channel. There is a TV gaming system too. The room definitely needed refurbishing.

There is a mirrored closet, a telephone on the desk, and one on the nitestand. An alarm clock was provided. We received a local Sunday paper; on Friday there were copies of the Wall St. Journal in the lobby for guests to take.

The bathroom was very small and in disrepair. There is good counterspace, where a coffeemaker was provided. Standard Sheraton bathroom amenities were provided; 2 soaps, shampoo, conditioner, lotion. Shower pressure was good and water was hot.

Other facilities include an indoor pool and whirlpool, and a small gym. The pool was a nice size, and although there is a kiddie pool, it was drained when we were there. There is also a Sauna.

The hotel also has meeting facilities.

There is a shopping mall across the street, and within driving distance are many national chain restaurants, both fast food & family style.

I must say that the service is EXCELLENT, though. When we 1st got into the room, the heat was off. We turned on the window unit, which worked for about 5 mins, then shutoff. We called the Front Desk, and they said someone would be up to check it out. Within 3 mins, a hotel employee came up to checkout the heater. After looking at it, he knew exactly what the problem was; he walkie-talkied to the Front Desk, and it turns out they forgot to code the room as 'occupied', so the hotel's power mgmt. system turned off the heater. The friendly hotel person had the heat back on in 5 mins. Five mins later, the Front Desk called to check if everything was fixed and in working order. I said yes, and they apologized for the problem, AND said that they would credit my Starwood frequent Guest Acct. with 500 points as compensation. (This is under Sheraton's Hotel Satisfaction Guarantee Program)
That is what I call excellent customer service!

In summary, we had an OK stay. The hotel's public spaces meet an average 3* hotel, but the room quality is 2*. If the hotel spends the money to renovate the guest rooms, it could be a solid 3* all around.