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RosiNYC

Help! Priceline hotel Cancellation

4 posts in this topic

I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.

This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this?

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If you feel PL has seriously misrepresented the hotel to you, dispute the charge. If your credit card company wants a reason, tell the truth: nonresponsive customer service and gross misrepresentation of product. Then call PL back and tell them what you've done.

Do not dispute the charge without continuing to attempt a settlement with PL. Also, do not use this option frivolously (like if you messed up a bid and just want to get out of it); worst-case scenario is you're banned from PL like a tube of toothpaste at an airport security checkpoint AND you loose goodwill with your credit card provider.

PL definitely has the power to cancel reservations by itself.

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I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.

This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this?

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