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Help! Priceline hotel Cancellation


4 replies to this topic

#1 RosiNYC

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Posted 14 August 2006 - 02:12 AM

I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.

This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this?

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#2 lowballer

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Posted 14 August 2006 - 02:27 AM

If you feel PL has seriously misrepresented the hotel to you, dispute the charge. If your credit card company wants a reason, tell the truth: nonresponsive customer service and gross misrepresentation of product. Then call PL back and tell them what you've done.

Do not dispute the charge without continuing to attempt a settlement with PL. Also, do not use this option frivolously (like if you messed up a bid and just want to get out of it); worst-case scenario is you're banned from PL like a tube of toothpaste at an airport security checkpoint AND you loose goodwill with your credit card provider.

PL definitely has the power to cancel reservations by itself.

#3 RosiNYC

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Posted 14 August 2006 - 02:34 AM

I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.

This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this?

#4 RosiNYC

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Posted 14 August 2006 - 02:45 AM

Thanks so for your replyand suggestions. I'll give it a shot.

#5 thereuare

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Posted 14 August 2006 - 03:02 AM

Please follow the RULES OF THE BOARD by posting the details of your stay.
Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases
Check and Research Hotel Rates at: MAPS and HOTELS.com (now with WALKSCORE!


Priceline Hotel List Puerto Rico and other Caribbean Islands / Hotwire Hotel List Puerto Rico and other Caribbean Islands

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