Loading...

Priceline Hotel: Help! Priceline hotel Cancellation


RosiNYC
By RosiNYC,
in

Recommended Posts

I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.

This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this?

Link to comment

If you feel PL has seriously misrepresented the hotel to you, dispute the charge. If your credit card company wants a reason, tell the truth: nonresponsive customer service and gross misrepresentation of product. Then call PL back and tell them what you've done.

Do not dispute the charge without continuing to attempt a settlement with PL. Also, do not use this option frivolously (like if you messed up a bid and just want to get out of it); worst-case scenario is you're banned from PL like a tube of toothpaste at an airport security checkpoint AND you loose goodwill with your credit card provider.

PL definitely has the power to cancel reservations by itself.

Link to comment

I recently won a hotel bid with priceline and won my stay at the El San Juan Hotel and Casino in PR and found out that the hotel was going under major renovations. Once I found out the name of the hotel, I went to tripadvisor.com to see their reviews. It was horrible and every single posting said the rooms were so disgusting!! I called priceline's customer service and a rep actually told me to call the hotel and get a cancellation # from them and the name of the person Customer Service Rep. I followed their advice and called the hotel. They told me that priceline is the one that needs to cancel the reservation. So now I've been given the run around. I didn't call back priceline after so that maybe I can find some tips on cancelling this booking.

This is the first time I actually tried priceline, and it is turning out to be a headache. Does anyone have suggestions? I'm aware that there is a no cancellation/refund policy, considering that there is ongoing construction at the hotel is there any way I can get out of this?

Link to comment
Need help with your own trip?

Register now, we have a huge community of travel enthusiasts to answer any questions you might have.

Create an account

Sign up for a new account in our community. It's easy!

Register a new account
Sign in

Already have an account? Sign in here.

Sign In Now
EXCLUSIVELY at BetterBidding:
10% OFF

PRICELINE COUPON


(click here) and use

promo code

: EASTEREGG

(Hotel and Car Express Deals max $60 discount... expires 03/31/2024)
QUICKQUOTE [X]
PRICELINE & HOTWIRE on one screen!
NOTE: Priceline searches for
DOUBLE OCCUPANCY ONLY
Room %roomN%:
Age of child:
FINDFAST[X]
×
×
  • Create New...