Hotwire Hotel: 5* New York City (Central Park South) 1 Hotel Central Park

[renatop]

I got this awesome price for a 5 star hotel in NY. However, although my hotwire voucher says that everything is confirmed, I contacted the hotel today and they reported that have not located the reservation. What should I do to ensure that I will not have problem with this booking? It is impossible to me to call to hotwire helpdesk, and they do not have an email for questions.

[AaronJB]

Welcome to Betterbidding

 

Glad to see you were able to get in on this deal, which I'm guessing was a mistake and didn't last long.

 

Can you confirm the full list of amenities that were showing with this listing before purchase? This information is available under the trip information in your HOTWIRE account.

 

Did you just book the reservation?

 

Thank you for sharing your win and please use the site's PRICELINE or HOTWIRE links to start your purchases and searches.

 

Enjoy your stay.

[renatop]

Hi AaronJB

 

 

The amenities are:

 

Free Internet

Fitness center

Restaurant(s)

Business center

Internet access

 

 I also think this price was some kind of mistake, as the price now is more than $500 for the same hotel.  There is any chance that Hotwire willl not honour this reservation? 

[renatop]

By the way, I booked yesterday.

[AaronJB]

I'd give it another day. Sometimes reservations don't go through right away from HOTWIRE. I do think this was a mistake on HOTWIRE with this and a couple of other NYC properties that were showing at insanely good prices yesterday for dates throughout the Summer.

 

In terms of contacting customer service, this would be another option: https://www.hotwire.com/chat/preChatLaunch.jsp?chatIconPlacement=T&chatPlacementPageName=Help%20Center%20-%20Index

 

Please keep us updated if you hear anything.

 

Enjoy your stay.

[renatop]

Returning to inform that I received a call today from hotwire, stating that there was a problem with my reservation and they could offer another alternative, maintaining the same value. I agreed, as long it was a hotel of the same class and in a nearby region. So They gave me two options on Central Park South . Finally I managed a reservation at The Quin, which remains a great alternative to 1 Hotel Central Park.

 

 

[AaronJB]

Honestly? If they were able to give you another 5* for the same price, honestly I think that's a tremendous win. This was likely an error and the fact that they didn't cancel the reservation altogether is an awesome result. The Quin looks gorgeous and location is fairly similar.

 

Glad the situation worked out so well and hope you enjoy your stay.

[thereuare]

I think HOTWIRE may be taking the hit on this one... kudos to their customer service for doing the right thing to make it right!