Hotwire Hotel: Secret Hot Rate-vs-Hotwire Vacations ...different Stars RENO

[Geronimo248]

This happened to me last week & I thought it was worth sharing;

 

I was looking to book a hotel on Hotwire for "Downtown Reno area" that shows up as 3 stars with a price of only $13. per night.   My concern was that it NOT be the Sands Regency.  

 

I decided to call Hotwire & got a nice gentleman on the phone to assist me.   I asked him in 10 different (very polite) ways if he could confirm if the hotel I was looking at (3Star $13.nite) was or was not the Sands.  Since he could not give out that information he was nice enough to suggest that I go to "Hotwire Vacations" & compare the stars & amenities against the "Secret Hot Rate Hotels" and  that should help narrow down which hotel(s) it may or may not be.  

 

The Sands listed in the "Vacations" section shows 2 1/2 stars so I figured that the 3 Star $13. night could not be the Sands.  I was wrong!  I ended up buying the $13. nite SANDS hotel.

 

Lesson learned Hotwire does NOT always use the same STAR rating system for Secret Hot Rates -vs- Vacations. 

 

I called them, explained the story and I did get a refund.  

 

 

[thereuare]

Thanks for your post and sharing your experience with the board and glad to see you were able to work it out with HOTWIRE.

Can you please add your win to the board in a reply to this thread (USE THE 'ADD REPLY and REPORT WIN') so that others will be aware of this purchase (some when searching the topic titles on the board and in the Priceline and Hotwire Calendar of Wins.

In your post please include the star rating, city, zone, hotel name, room rate per nite, dates of your stay and amenities shown before your purchase... you can still view all of this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Thanks!