belindai Posted April 11, 2014 Report Share Posted April 11, 2014 Do you think this could be the Hyatt Regency or Grand Hyatt DFW? I would prefer the Grand Hyatt as its in the terminal, is there a way to distinguish between the two on Hotwire? Hot.wire Free Parking Airport Shuttle Fitness Center Pool(s) Restaurant(s) Business Center Internet access Accessible for the blind Accessible for the deaf Accessible path of travel In-room accessibility Accessible bathroom Handicapped parking Roll-in shower 4.5/5 TA rating 95% recommended $63 54% off What would this express deal be? Priceline.Express Guest Score: Rated 8.0 out of 10 (or higher) Guaranteed Amenities: Outdoor Swimming Pool Free Parking Airport Shuttle Business Center Fitness Center $79/night ($63+tax) 35%off Priceline retail: Hyatt Regency $145 Grand Hyatt $173 Link to comment
thereuare Posted April 11, 2014 Report Share Posted April 11, 2014 For the HOTWIRE property, the Hyatt Regency is not 4.5/5.0 TA rating, so the Grand Hyatt would be the better guess for this one. For the PRICELINE EXPRESS, property, my guess would be the Hyatt Regency (with a less likely chance of the Hilton DFW Lakes. Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases. Let us know what you decide and how it goes or if we can be of further help. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
belindai Posted April 13, 2014 Author Report Share Posted April 13, 2014 Thanks, will update with my decision once I have finalized things Link to comment
belindai Posted April 14, 2014 Author Report Share Posted April 14, 2014 HOTWIREFree ParkingAirport ShuttleFitness CenterPool(s)Restaurant(s)Business CenterInternet accessAccessible for the blindAccessible for the deafAccessible path of travelIn-room accessibilityAccessible bathroomHandicapped parkingRoll-in shower4* DFW North 4/26-274.5/5 TA rating95% recommended$62 (was $124)50% offHyatt RegencyI was hoping for the Grand Hyatt as its in the terminal, oh well... I just went off the 4.5 rating, when I went back in to search the rate and amenities again it now comes up with 50% off $62 4* DFW North "stiłl gathering reviews". Earlier today there was a 4* DFW North for either $78 or $87 maybe that was the Grand Hyatt? I just thought the price had gone up Link to comment
thereuare Posted April 14, 2014 Report Share Posted April 14, 2014 Sorry to see you didn't receive the hotel you were hoping for. If you checked the 4.5/5.0 TA rating before your purchase, i think you can contact HOTWIRE about this one since the current TA rating of the Hyatt Regency is 4.0/5.0, so this one doesn't live up to the user reviews as shown before your purchase. If you pursue this with them let us know how it goes. Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
belindai Posted April 14, 2014 Author Report Share Posted April 14, 2014 Thanks for that, I sent an email to [email protected] noting the current Tripadvisor rating for the Hyatt Regency is 4.0/5 and that I did check the 4*DFW North hotel on offer had a trip advisor rating of 4.5/5 before my purchase. I included a screenshot of the Hotwire page which is currently showing the $62 rate with a 4.5/5 TA rating. Link to comment
thereuare Posted April 14, 2014 Report Share Posted April 14, 2014 Let us know what they say / how it goes. Good luck! Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
belindai Posted April 14, 2014 Author Report Share Posted April 14, 2014 I had sent an initial email to which their email response (below) is generic. I followed up this email with your notes about checking the rating before purchase and including a screenshot of the $62 rate with 4.5/5 TA rating (which is not addressed here):Thank you for contacting Hotwire Customer Care regarding your hotel reservation with the Hyatt Regency DFW in Texas, scheduled for check in on April 26, 2014, Hotwire itinerary x. I understand you want to know if Hyatt Regency does not have a 4.5 star rating. I would be happy to provide you information about your inquiry. To best assist our customers during the on-line booking process, Hotwire strives to provide clear instructions and accurate information on our site. To support our Hotel Star Ratings Promise, we constantly review our hotel partners' star ratings to ensure we provide the most accurate and up-to-date information. While there is no standard star ratings system in the US, we work hard to offer clear and accurate star ratings. We start with the average star rating of other leading travel sites and then use Hotwire customer feedback and surveys to adjust accordingly. This helps to ensure our star ratings reflect our customers’ recent experience. We stand behind our star ratings and promise that no matter what star rating you book, you can expect a clean and private room in working order when you check in to a hotel booked with Hotwire. We determine our ratings by: - Carefully and frequently comparing our star ratings against other travel sites. - Soliciting customer feedback following every stay and adjusting our ratings accordingly. - Investigating and acting on concerns observed by our customers about specific properties. Please note that Star ratings across travel site factor in the location, amenities offered and other unique characteristics for each hotel within a brand. If we can be of further assistance, please feel free to reply to this email or call us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire Link to comment
thereuare Posted April 14, 2014 Report Share Posted April 14, 2014 Did you leave it at that OR will you pursue this further? Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
belindai Posted April 14, 2014 Author Report Share Posted April 14, 2014 I sent a follow up email but haven't received a reply Link to comment
AaronJB Posted April 14, 2014 Report Share Posted April 14, 2014 I'd try calling customer service and see if you could talk to someone. Thank you for keeping us updated. Link to comment
belindai Posted April 16, 2014 Author Report Share Posted April 16, 2014 The latest reply - I think hotwire has misunderstood the situationThank you for contacting Hotwire Customer Care regarding your hotel reservation with the Hyatt Regency DFW in Texas, scheduled for check in on April 26, 2014, Hotwire itinerary. I understand you want a refund because you saw that it is 4.5 star rating in Travel Advisor. I will be glad to provide you information that may clarify on your inquiry. Customer feedback helps us ensure our properties continue to meet the high quality standards we expect from all of our partners. After receiving your feedback, we re-evaluated the Hyatt Regency DFW and are confident the 4.0 accurately reflects the service level, accommodations and facilities of this property. Because of this we are unable to compensate your request for refund. Our customers are important to us, and we hope to have a chance to better serve your needs in the near future. Link to comment
belindai Posted April 16, 2014 Author Report Share Posted April 16, 2014 Thank you for contacting Hotwire Customer Care regarding your hotel reservation with the Hyatt Regency DFW in Texas, scheduled for check in on April 26, 2014, Hotwire itinerary. I understand that you unhappy and would like to transfer to a different hotel because of the star rating issue. I would be happy to provide you more information about this booking.To best assist our customers during the on-line booking process, Hotwire strives to provide clear instructions and accurate information on our site. To support our Hotel Star Ratings Promise, we constantly review our hotel partners' star ratings to ensure we provide the most accurate and up-to-date information. I can assure you we evaluated this hotel and Hotwire is confident that this is a four star hotel.As a reminder, in order to secure our low rates, our agreement with our suppliers is that reservations will be used as booked. For this reason, reservations cannot be changed, transferred or refunded. You can find our full Terms of Use by visiting http://www.hotwire.com/travel-information/terms.jsp. The terms of the booking are what allow us to offer the great fares you see on our site and for this reason, your reservation remains confirmed with the original details provided at the time of booking.If we can be of further assistance, please feel free to reply to this email or contact us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire.Sincerely,Melvin M.Hotwire Customer Care Link to comment
AaronJB Posted April 16, 2014 Report Share Posted April 16, 2014 Sorry to hear that the responses haven't been what you'd hoped - I do think it seems like you're going to have to call and talk to someone about the issue. Thank you for keeping us updated. Link to comment
belindai Posted April 29, 2014 Author Report Share Posted April 29, 2014 After 5 emails each saying a slightly different thing, dancing around the issue, saying its a four star hotel but not directly addressing the issue of the 4/5 TA rating. Yes its four star but does not have a 4.5/5 TA rating. when I called customer service they now requested I fax a copy of the screenshots (which was never mentioned in any email)for the research department to review, saying they would not be able to see my emailed screenshots. After faxing I received an email stating I would not receive a refund as the screenshot taken was not for my booking. The screen shot was taken just after I made my booking when I discovered the problem and searched the exact same offering, I didn't take a screen shot of my booking as I didn't know it would be an issue. Hotwire is trying to find any excuse not to consider this. Link to comment
thereuare Posted April 29, 2014 Report Share Posted April 29, 2014 Not sure if there is anything else you can do with this one... as you did state that the offers seem to change quickly just before and after your purchase; hard to prove that the one you purchased did indeed show the 4.5/5.0 TA rating. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
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