accepted $20 Hotwire coupon but charged with different?

[XT600]

I used $20 link in hotwire's email (valid only Dec 6th) and the discount was shown till checkout under "confirm payment":

"you'll be charged a total of $102,49 (including taxes and fees) - screenshot available.

However the webpage which appeard after I pressed the "confirm payment" botton and the confirmation email showed both the $20 not respected (payment $122,49).

I sent email to 'Hotwire Customer Care' <[email protected]> immediately after my purchase and also via their website (referring my booking number) but received not even a email that they have my inquiry?

Is this normal? - I suppose my bank will be easily be convinced that they need to refund the 20 bucks, however it would be refunded by my bank not by hotwire - I want that hotwire takes responsibility of their crappy website and refund the 20 bucks. B)

comments welcome!

[Gallus50]

This happened to me once, when the discount was supposed to be automatically applied and it didn't happen.

I, however, didn't confirm the transaction and close the deal. Instead I called them and they applied the discount over the phone and I closed the deal that way.

They didn't seem to have an explanation as to why the discount wasn't applied the way it was supposed to happen.

I would say pursue this until you get that $20. MIght want to try calling - and do save their original email so you can reference it.