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Priceline not delivering on guaranteed amenities


tdgo
By tdgo,
in

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I booked a hotel through Name your own Price on Priceline. After my deal was accepted, I checked with the hotel if one of the guranteed ameneties was actually available. Hotel said no. Priceline cancelled my reservation and refunded my money. Three hotels were listed. Shouldn't I have been offered one of the other hotels that matched? I was obligated to honor the contract but Priceline was not. I have contacted Priceline but they will not do anything. Any ideas?

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If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

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Please post the details of your purchase (star rating, city, zone, hotel name, winning bid amount, dates of your stay) and click each of these PRICELINE and HOTWIRE links, we'll then comment on your situation above.

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