Second class treatment for Priceline guests?
Posted 01 September 2010 - 04:03 PM
I use Priceline quite a bit and have noticed this attitude from time to time from the hotels desk clerks. It is like you are not a regualr guest because you did not choose the hotel or you are paying half price.
Anyone else have an issue like this before?
Posted 01 September 2010 - 05:05 PM
And to be honest. I wouldn't care if someone said that to me. Since i'm the smart guest that isn't paying the rack rate. And have in mind that the hotel needs the business if they got PRICELINE inventory.
Just think about your saving$ and sleep tight
Posted 01 September 2010 - 06:36 PM
The clerk said "We don`t usually change Priceline rooms" kind of snotty.
My response: "Really? That's odd, because I this is the first time that I've heard that, I have always been given two doubles unless the hotel is sold out....can you please check to see if you have any rooms with two doubles?" If denied, ask to speak with the front desk manager. Sometimes desk clerks go on power trips, just try and get them to direct their power in your favor, smile and say the clerk's name. I can't think the last time I've been denied, I prefer two doubles because I can lay my garment bag on one bed and use the other.
You're obviously a big PRICELINE user, so welcome and hope that you can report your future winning bids to make the betterbidding board better.
Posted 03 September 2010 - 05:21 PM
It could be that the hotel feels that if you aren't going to pay the full price for a room, you should not get the same level of amenities as the customer paying the going rate. I don't think that's totally unfair. If you're going to pay second class rates, you should not be surprised at getting second class product or service. Or it's luck of the draw. If all the available regular rooms have been spoken for, and you get there, you may find yourself in a premium room because they have to put you somewhere.
Posted 03 September 2010 - 06:46 PM
Posted 04 October 2010 - 07:21 PM
If that does not turn an attitude around, then they are the person who has to live with the negativity NOT ME !
Like another poster, I am fine with a minimally reduced level of service in exchange for a drastic savings on lodging. It is not how any guest should be treated but I can handle it if it arises.
Posted 06 October 2010 - 08:59 PM
- I haven't used Hotwire but might try it out. Thanks.
Posted 18 October 2010 - 12:11 PM
Posted 25 October 2010 - 04:57 PM
People who pay full price can change and cancel plans whenever, but once we click the button...it comes right out our account. Fortunently I've had only 1 instance where I truly did not want to keep the hotel, it took priceline about 2 weeks to finally agree refund me, and another 3 days after that.
I do miss the fact that as a rewards member with Mariott and Holiday Inn, I dont get any points (damn, we should atleast get 1/2 points LOL)...But some places do honor your card and treat you a little better when they see the rewards card, but many of them say, "you dont get anything for going thru priceline or hotwire unless you order off the menu"
For example, I was hoping to get the extended stay hotel today...I just bidded and got something else. A bit nicer, but I was planning on cooking lunch and dinner
Posted 28 October 2010 - 04:12 PM
Certain hotels they charge different prices for different rooms...like some charge extra for 2 beds, or for certain views, or floors.. then I'd understand. But I've never been treated inferior because I was a Priceline customer. It is safe to say, if half the hotel is remodeled, you are getting the old room. But you paid a significant amount less, I wouldn't complain.
If I have a ton of special needs for a trip, I may try booking through the hotel directly. But If you do your research before hand and make sure the hotels you could possibly win will suit your needs it shouldn't be problem.
I agree with CrusingUSA people are just scared!! I've saved so much money, and been in much nicer hotels thanks to Priceline. Some of my vacations, like to Seattle, if I had to pay full price for a room I couldn't go! Some of the rooms were double or triple what I paid on Priceline. Sure, I've had issues where the hotel isn't ideal, But I've never been truly upset or disappointed. A 3 star is always a 3 star..etc
Posted 14 November 2010 - 07:54 AM
For example, I called the Westin in Kansas City to confirm my reservation a few days before my arrival. I requested a 1 king bed room. They said that they were currently fully booked for one king bed rooms and that since I had booked on Priceline my request for a king room would be slotted behind the requests of people that had booked through the hotel. I was paying $61 a night, the hotel was getting $249 a night on their website. I could live with two beds for that savings. As it turned out, there must have been cancellations because I got a king bed room afterall.
However, I have gotten complimentary upgrades and early check-ins going through Priceline as well. It all works out in the end. I have literally saved thousands of dollars and stayed in places I would have never stayed at if I had to pay full price.
Posted 17 November 2010 - 06:07 AM
Today, I checked into a comfort Inn. Althought the switched the default smoking room that Priceline stuck me with (Im not a smoker, what the hell?) and gave me 1 king bed, the room was INFESTED with roaches. One on the bathroom sink and another crawled on my foot. I became hysterical and told the front desk person I wanted a different HOTEL immediately. I packed my shit in no time flat. There's nothing in the world Im more afraid of than roaches. If I see 1 my skin crawls. To have 1 crawl on my foot pretty much had me jumping everytime my clothes rubbed against my skin.
She instead switched me to the other side of the hotel, which was nicer, newer and had a microfridge. So far, after frantically searching I've found no roaches (and hopefully non have crawled in my bag, as I'd be hardpressed to transfer the demons into my car OR any other hotel OR my new apartment OR this room Im currently in...GROOSSSS!!). I have stayed in 1 star hotels before and never seen a roach, so its shocking to see that here.
They wont hesistate to stick you in the crappiest room they've got...but I am not the type to just accept any old room. You're less likely to run into that with the higher star level hotels. But I just dont like having to pay for everything in the higher end hotels. $18 for a half-decent breakfast?
Posted 04 March 2011 - 01:42 AM
Posted 24 March 2011 - 03:18 AM
Good luck next time,
Posted 18 April 2011 - 06:26 PM
I can honestly say I've booked 5 or 6 different Sheraton's across the nation and have always been treated like a first class customer. You go to the lower end 3*'s that are "Family owned and opperated" you get the strange look that just says "you must be a cheap bastard". The reason for that is usually the person working the front desk at those type of hotels is the owner or a relative of the owner who gets a cut of profits.
Posted 03 July 2011 - 06:25 PM
Posted 04 July 2011 - 07:44 AM
Posted 10 July 2011 - 10:42 PM
I had 2 bids accepted for the Wyndham Garden University Place in Pittsburgh in May..7 Nights and then 2 Nights( two separate bids) and the Front Desk was very nice and just said "we do offer rooms on Priceline" and gave me a room on the 7th floor of Nine.
I booked a last night at the Courtyard by Marriott near the Airport and nothing was said & although the room was at the end of two corridors it was of the standard that you would expect from Marriott and the front desk were great for other matters.
I was in Texas last September and stayed with friends in Dallas for one night at the Hilton Garden after they booked two rooms for $40 per night and I got a great room on the 5th floor..
I'm staying at the Sheraton this November and will report here my experiences..
Posted 11 July 2011 - 07:49 AM
I never have problems making changes on beds (as a Priceliner) in Florida which is my primary area of bookings but I've made 4 trips to NYC in last 8 months and they have either refused to change from king to 2 beds or charged me $20/night extra - even though their website sells both rooms for same price. And they all (NY hotels so far) say they don't do requests for rooms booked through Priceline.
Those are my experiences...
Posted 03 September 2011 - 10:11 AM
Posted 04 September 2011 - 12:54 PM
Posted 01 December 2011 - 05:13 PM
On the whole I don't think I've done any worse in terms of service than had I booked through the hotels themselves (except that I don't get points like SPG, etc. which could get me upgrades down the road). Unpleasant desk clerks are probably going to be unpleasant no matter who you booked through. And if I have... well, the cost savings more than make up for it!
Posted 20 February 2012 - 08:49 PM
A couple months ago a friend of mine booked a room at the Royal Sonesta, 4*, Cambridge, MA on Hotwire for herself, husband and their two girls (10,14). She decided on Hotwire over Priceline because she wanted to make sure there were two beds for the four of them (She plugged in 2 adults, 2 kids). She told me about this trip only after it was booked so I couldn't hook her up here with BetterBidding.
When she went to check in, the hotel clerk said Hotwire had booked them for a room with one queen bed. The clerk said the hotel was sold out and couldn't give her a room with two beds.
My friend was so upset she called me while arguing with the clerk because of my experience with Hotwire. I spoke to the clerk on my friend's cell phone and the clerk was firm - "Hotwire only booked one queen bed and that's that."
I told my friend to stay there and I called Hotwire. The Hotwire spokesperson was livid, she said that was an unacceptable response from the hotel. She reviewed my friend's order form and told me it had been filled out properly for 2 adults and 2 kids. She said she would call the clerk right then and straighten it out.
Then the BIZARRE happened - The Royal Sonesta's telephone lines went down and hotwire couldn't get through to them. The clerk was sick of dealing with me over my friend's cell phone, and I heard her say "You all can share one bed." My friend responded, "We aren't sharing one bed with our daughters!" The clerk then said they had a full-sized double rollaway bed that would fit in the room. My friend, who had an appointment to go to, accepted the offer of the rollaway. The clerk also said they would be given free breakfast for the inconvenience.
When they came back that night there was no rollaway bed in the room. They called the front desk, which sent up a tiny cot. One of the girls took it, the other slept on the floor. They had breakfast the next morning and when they went to check out they were charged $100 for it. After arguing that it was supposed to be free, the hotel agreed to remove the charge.
Needless to say, my friend will NEVER use Hotwire again, and I tell people to avoid the Royal Sonesta.
So never say never. I too have never had a problem like this, but I saw firsthand it CAN and DOES happen.
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